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Warranty and Returns Policy |
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Please read and follow these instructions when returning a product for service:
ATTENTION: Our office has moved. Please use the new address below for returns.
You must be issued a Return Merchandise Authorization (RMA) number by Matsunichi’s Customer Service Center before obtaining service. To receive an RMA, please register and log in to our support site, then create a support case describing your problem.
The product enclosed herein is warranted to be free of manufacturing defects and workmanship from date of purchase. The warranty period varies based on different product lines and can be found in your operations manual. In the event of a defect in material or workmanship during the warranty period, we will refurbish, repair or replace the defective product, at our discretion, once the defective product is returned by the purchaser. Matsunichi does not offer refunds.
This warranty is limited to servicing or replacement of the product only and shall not cover any other damages. This warranty does not cover any damage or problem that results from misuse, abuse, or an act of God (such as flood). In no event shall Matsunichi be liable for any loss of profit or any other commercial damage, including but not limited to special, incidental, consequential and other damages. There are no warranties which extend beyond the description on the face hereof.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
In order to obtain warranty service, the original purchase receipt from an authorized dealer must be retained as proof of purchase and a legible copy must be sent along with the product to the Return Merchandise Center.
You must be issued a Return Merchandise Authorization (RMA) number by Matsunichi’s Customer Service Center before obtaining service. To receive an RMA, please register and log in to our support site, then create a support case describing your problem.
Upon receipt of an RMA number, you must send the product back, postage prepaid to:
Matsunichi Service Center — 4034 Clipper Court — Fremont, CA 94538 — RMA # XXX
ATTENTION: RMA Numbers will EXPIRE 90 days after the date of issue.
The product must be returned to Matsunichi with an RMA number clearly visible on the outside of the package. The product must be properly packaged and insured against shipping damage. Any packages received without an RMA number will be refused. Any shipping damage resulting from improper packaging shall be the responsibility of the purchaser.
The refurbished, repaired or replaced product will be returned to the purchaser, freight prepaid via UPS Ground only, within 30 days from the date the returned product is received by the Return Merchandise Center.
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